Shipping policy
At TCG Nexa, we work to process and ship orders as quickly and carefully as possible. Please review the information below regarding order processing, delivery, and shipping.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. public holidays. Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Shipping Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Domestic Orders: 7–10 business days
International Orders: 11–15 business days
These are estimated delivery times and are not guaranteed. Delays may occur due to weather, carrier issues, customs processing, holidays, or other circumstances beyond our control.
Shipping Address
Orders will be shipped to the address provided during checkout. Please make sure your shipping information is accurate before completing your purchase.
TCG Nexa is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking updates may take some time to appear after the package has been handed to the shipping carrier.
Lost, Delayed, or Missing Packages
If your package is delayed or appears to be lost, please contact us at info@tcgnexa.shop. We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.
For packages marked as delivered but not received, customers should first check with household members, neighbors, and the local carrier or delivery facility. We may request additional information before determining a resolution.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@tcgnexa.shop. Include your order number and clear photos of the damaged packaging and products so we can review the issue.
International Shipping
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's authorities. These charges are not included in the product or shipping price unless otherwise stated.
Customs processing may also cause additional delivery delays.
Contact Us
If you have questions about your order or shipping, please contact us:
TCG Nexa
1516 Saplin Dr, Holiday FL 34690, United States
Email: info@tcgnexa.shop