FAQ's

Are your Pokémon and TCG cards 100% authentic?

Yes, absolutely. We source all of our trading card games—including Pokémon, Magic: The Gathering, Yu-Gi-Oh!, One Piece, and others—directly from official distributors and trusted, verified secondary market collectors. We do not sell proxy, fake, or custom-made counterfeit cards.

What does "Condition" mean for single cards (Near Mint, Lightly Played, etc.)?

We grade single cards based on industry-standard TCG conditions:

  • Near Mint (NM): Looks fresh out of a pack, with minimal to no whitening, scratches, or wear.

  • Lightly Played (LP): May have minor edge wear or tiny surface scratches, but no major flaws.

  • Moderately Played (MP): Shows noticeable wear, minor creases, or moderate edge whitening.

  • Heavily Played (HP) / Damaged: Significant wear, heavy whitening, bends, or creases. Perfect for budget decks, but priced accordingly.

Are booster packs and boxes factory sealed?

Yes. All booster packs, elite trainer boxes (ETBs), booster boxes, and specialty collections are factory sealed with original shrink wrap or manufacturer seals. We never sell weighed or searched packs.

How do pre-orders work?

Pre-ordering secures your allocation for upcoming set releases ahead of launch day. Payment is collected at checkout to lock in your items.

When will my pre-order ship?

We aim to ship pre-orders so they arrive on or close to the official release date. You will receive a tracking number as soon as the shipping label is generated. Note that carrier delays can occasionally occur.

Can I cancel a pre-order?

Pre-orders can be canceled for a full store credit or refund up to 7 days before the official release date. After that window, allocation is locked in and processing begins, making the order final.

How do you ship trading cards to prevent damage?

We know condition is everything in the TCG hobby:

  • Single Cards: Placed in a penny sleeve, inserted into a rigid top loader or card saver, sealed in a team bag, and sandwiched between sturdy cardboard reinforcement inside a bubble mailer.

  • Booster Boxes & Sealed Product: Wrapped in bubble wrap and packed tightly in heavy-duty cardboard boxes with packing peanuts or paper to prevent shifting during transit.

Do you offer local pickup?

If you are local to our Newark, DE area (near 25 Winterhaven Dr Apt 4), you can contact support or check at checkout if local pickup options are available.

What is your return policy for TCG products?

Due to the volatile nature of the trading card market (where booster pack and single card values fluctuate heavily based on market trends), all sales of trading cards, sealed boxes, and booster packs are final.

  • Exceptions: If you received the wrong item or an item arrived severely damaged due to transit mishandling, please contact us at info@tcgnexa.shop within 48 hours of delivery with unboxing photos/video, and we will make it right.

Can I return opened trading card products?

No. Once a booster pack, box, or deck is opened, it cannot be returned under any circumstances.