Refund policy

At TCG Nexa, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund under the conditions below.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging.

Trading cards, booster packs, boxes, and other sealed collectible products must remain factory sealed and unopened to qualify for a return. Opened, altered, or tampered-with collectible products may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including opened or used products, items damaged after delivery due to customer handling, and products marked as final sale.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@tcgnexa.shop. Please include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for returns due to a change of mind or other reasons not caused by TCG Nexa. If the item is defective, damaged during shipping, or the wrong item was sent, we will review the situation and may cover the applicable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow 2–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or an item damaged during shipping.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or shipped.

How to Request a Return

To request a return or refund, please contact us at:

TCG Nexa
1516 Saplin Dr, Holiday FL 34690
United States
Email: info@tcgnexa.shop

Please include your order number, the reason for your return, and any relevant photos when contacting us.

TCG Nexa reserves the right to refuse a return or refund if the item does not meet the conditions outlined in this policy or if the applicable return period has expired.